FAQ's – Creme Castle
  • Your favourite desserts & delights !


Where are the cakes made?

All our cakes are freshly made each day by our bakers at our very own bakery in Greater Noida, Noida and Gurugram

Are our cakes suitable for vegetarians?

Majority of the cakes can be made without eggs as well. We have mentioned that for every product.

How long do our cakes last?

A cake is best eaten on the day of purchase, but can be kept for up to 2 - 3 days if refrigerated.

Are our cakes safe for people with peanut allergies or other nut allergies?

Whilst a lot of our cakes are made without nuts, our cakes are unsuitable for people with nut allergies as all our cakes are prepared in a bakery that uses nuts in certain products.

How many people do our cakes serve?

A 1kg cake will serve approximately 8-10 people.

Can we fulfil an order for a designer/customized cake?

Yes you can. We have a database of more than 300 designer cakes which have been made by the Creme team in last 4 years. You can find them on the website and also you can search particular keyword if you have any specific theme in mind.

May I include a gift message with my order?

Yes, you may include a gift message of up to 200 characters with your order. Your message will be hand-written on a small gift card that will be attached to the cake box.

Would I receive an order confirmation?

Yes, you will receive an order confirmation by email and SMS within 1 hour of placing your order.

How can I check the status of my order?

You can check your order status by calling us on +91 9560804738 or emailing us at contact@cremecastle.in and quoting your order number.

Where do we deliver to?

We currently offer a same-day delivery service for orders from Noida, Gurugram and Greater Noida. We are working to deliver our services to complete Delhi NCR in near future which is not available right now.

Can all of the cakes on our website be delivered?

Yes, all of our cakes are available for delivery.

Do we offer a same-day delivery service?

Yes we offer same-day delivery service for both classic and designer cakes. Cheesecakes and some particular designer cakes which take time to prepare are available next day. You can check availability on the product's page itself.

What time will my order be delivered?

We offer slot based deliveries. There are four slots available to get your cake. a) 10 AM - 1 PM, b) 1 PM - 4 PM, c) 4 PM - 7 PM, d) 7 PM - 10 PM. You can choose one of the four slots for delivery and the cake will be delivered to you in that slot. We try to deliver as soon as possible in that particular slot. If there is any particular instruction regarding delivery, you can call us at +91-9560804738 to mention the same.