Cancellation and Refund Policy – Creme Castle
  • Your favourite desserts & delights !

Cancellation and Refund Policy

Where are the cakes made?

All our cakes are freshly made each day by our bakers at our very own bakery in Greater Noida, Noida and Gurugram

Are our cakes suitable for vegetarians?

Majority of the cakes can be made without eggs as well. We have mentioned that for every product.

How long do our cakes last?

A cake is best eaten on the day of purchase, but can be kept for up to 2 - 3 days if refrigerated.

Are our cakes safe for people with peanut allergies or other nut allergies?

Whilst a lot of our cakes are made without nuts, our cakes are unsuitable for people with nut allergies as all our cakes are prepared in a bakery that uses nuts in certain products.

How many people do our cakes serve?

A 1kg cake will serve approximately 8-10 people.

Can we fulfil an order for a designer/customized cake?


May I include a gift message with my order?

Yes, you may include a gift message of up to 200 characters with your order. Your message will be hand-written on a small gift card that will be attached to the cake box.

Would I receive an order confirmation?

Yes, you will receive an order confirmation by email and SMS within 1 hour of placing your order.

How can I check the status of my order?

You can check your order status by calling us on +91 9560804738 or emailing us at and quoting your order number.

Where do we deliver to?

We currently offer a same-day delivery service within Delhi-NCR (Noida, Greater Noida, Gurgaon) We are also working on offering a next-day delivery service to certain other metro cities within India, although currently this is not available.

Can all of the cakes on our website be delivered?

Yes, all of our cakes are available for delivery.

Do we offer a same-day delivery service?


What time will my order be delivered?

For South Delhi deliveries, your order will be delivered within the time slot you select. For all other areas, your order will be delivered between the hours of 11am and 9pm.